Return & Refund Policy

Refund & Return Policy

Last Updated: 18.02.2025

At StoreZen, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and return policy below.

1. Eligibility for Returns & Refunds

Items must be returned within [5] days of receiving the order.

Products must be in their original condition, unused, and in the original packaging.

Certain items, such as perishable goods, personal care products, and custom-made items, are non-returnable.

2. Return Process

To initiate a return, contact us at aslammallick146@gmail.com with your order details and reason for return.

We will provide you with return instructions, including the return address.

Customers may be responsible for return shipping costs unless otherwise specified.

3. Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed within [10] business days and credited back to the original payment method.

Shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, email us at aslammallick146@gmail.com.

5. Late or Missing Refunds

If you haven’t received a refund yet, check your bank account or contact your payment provider.

If you still have not received your refund, contact us at aslammallick146@gmail.com.

For any further questions regarding our refund and return policy, please reach out to us at aslammallick146@gmail.com.